Q : Buying album from Kpopture really counts on hanteo
We count daily K-pop album sales
and transfer the data directly to Hanteo so that sales reflect on weekly music
chart such as SBS Ingigayo, KBS Music Bank, M Count and MBC Music Core. You can
also double check with Hanteo Company or find out Kpopture.com official banner
by visiting Hanteo website. http://hanteo.com/rank/nChart2.asp?Page=realtime&genre=9
Support your idol by purchasing
albums at official online shop which counts on Hanteo Chart.
Q : Do
you ship to my country?
We ship to more
than 60 countries globally such as Asia, North America, South
America,Australia, Europe, and Africa
Q : How can I make sure
that autographed CD is authentic?
Based in Korea, Kpopture.com has
been providing K-pop CD's and merchandise 60 over countries globally. Most of
our staffs have experienced show business industry 10 over years and also have
good connection with major entertainment agencies such as SM, YG, JYP and more.
We do get autographed albums directly from the agency but sometimes we collect
from fan club or at fan sign event. So they are 100% money back guaranteed but
stocks are very much limited and rare.
Q : How do I know this item is available or
If you can see “ADD to CART”
button on the page, that is available, but 100% make sure please email us to
Which Shipping and delivery option is suitable for me?
different shipping options to our customers, all of which are efficient and
reliable. Shipping charge is based on weight and size of each item. And we have
3 kinds of shipping methods such as EMS Premium (TNT), EMS (International
Express Mail), and Small Packet (Air). Find out more information by clicking
this link. http://kpopture.com/article/Notice/1/10/?number=10&offset=&page=1&search_key=&search=&url=view
Q : Why registered
mail service is not available anymore?
It is not only because Korea Postal Service raised
service charge up to 30% for global shipment but also tracking service is not
fully provided in many other countries. Even though customers select registered
mail service, tracking is not available in many cases. So Kpopture.com finally
decided not to service “registered mail service any further from July 1st 2012.
We hope that you would understand this situation caused. But we will try our
best to serve our customers as always we do.
Q : How do I make my payment for the
Kpopture.com currently offers a wide range of payment
options to customers, all of which are convenient and easily arranged. The
currently available payment options include PayPal and wire transfer to our bank
account. You should be able to find a convenient payment option that suits you
most. So please select most suitable method for you.
2. Wire Transfer to Korea
KOOK MIN Bank
Q : I can’t pay by
PayPal. What is wrong with that?
We are sorry for inconvenience.
There are several possible reasons.
Case 1 > If your address is
different from the one in PayPal.
è PayPal wouldn't accept your
Case 2 > Billing address and
delivery address is different.
è PayPal doesn't accept different
address for preventing fraud-transaction. If you want to change address, you can
change it. But please keep them same. Especially if your delivery address is one
in other countries, PayPal account accepts your payment. If you want to ship
your items to other country, please contact us to firstname.lastname@example.org
Case 3 > PayPal asked me to
put state but I can't put state info here.
è PayPal needs "states" as
mandatory in case of customers from USA, Canada, New Zealand and etc. If you
can't pay by PayPal because of "states" issues, please let us know. We will make
"states" for you.
: I don’t have a PayPal account but I have a credit or debit card. How can I
can pay by credit or debit card with help of PayPal. You don't need to PayPal
account. Please still choose "PayPal" as a payment method.
1. Select "PayPal" payment method if you PAYPAL
2. Select "Don't have a PAYPAL account" to check out
with credit or debit card as show below.
You can pay by your
credit or debit card by entering your card information. Then follow a few steps
instructed to complete your payment . PAYPAL & Kpopture.com wouldn't save
your payment infomation at all.
Q : Your shipping cost
seems to be expensive. Do Kpopture have a Shipping free
As you know, our motto is “lowest
K-POP CD provider on the planet”. Which means CD margin is quite thin and we do
not have extra room to allow free shipping because global shipping charge is
quite expensive and it is all different from country to country. Like other
online shop, if we are selling CD at expensive price and then we may be able to
provide free shipping service. But what is more benefit to customers? Thank you
for understanding this situation.
Q : What is the
DVD Region Code?
DVDs sold globally are typically encoded to restrict
their use to specific locations. That is, a DVD assigned a specific 'Region
Code' can only be played within the areas specified in that Region
The DVD Region Code can usually be found on the back of
the DVD's package.
It is therefore important that you make sure that the
DVD(s) you are buying are compatible with your DVD player.
Q : How
can I buy old CDs?
request, we will find out and inform you that the CD is available or not. Then
you can buy individually if it is available.
Q : How many days does it take to deliver if I
select "small packet air
Normally small packet mail takes 2~3 weeks (Asian countries) / 3 weeks
(US/CANADA) / 3~4 weeks (Europe region) / 4 weeks plus (South America and other
countries) after shipment processed. But in some countries such as Brazil,
Philippines, Italy delivery might be delayed further due to local postal
* Note: we are not responsible for any missing or damage
caused by this delivery method.
Q : What is a tracking
number for my items?
Tracking code is only provided if
you choose EMS as a shipping & delivery method, you can track your parcel by
clicking these links below.
www.track-trace.com or http://service.epost.go.kr/iservice/ems/ems_eng.jsp
But if you select small packet as
a shipping & delivery method, then there would be no tracking number
serviced. Please do not ask us tracking number if you had chosen small packet air mail.
But please do not worry, it would arrive safely but takes longer
: Do I have to pay customs tax?
depends on the local customs policy, however normally you don’t have to pay
customs tax and we do not have any reports regarding paying customs until now.